Shipping information, Returns& Returns Policy
Standard Delivery - FREE IN Australia
Orders will leave our warehouse within 1-2 business days
Orders are sent via Australia Post
- Delivery to Melbourne Metro, Sydney Metro, Canberra Metro, Brisbane Metro & Adelaide Metro: 3-5 business days
- Delivery to Perth Metro, Darwin & Alice Springs: 5-8 business days
- Delivery to Regional Australia: 5-18 business days
REFUNDS & RETURNS POLICY
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If the sizing is not correct then you may return the item according to our ‘Returns Policy’
Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned. Additional non-returnable items: Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@harrietandhudsoncom
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGESWe only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@HarrietandHudson.com or send your item to:
Harriet & Hudson, 1 Navillus Parade, Samford Valley, QLD 4520
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
HOW TO RETURN YOUR PRODUCT
To return your product, you first need to notify us at support@HarrietandHudson.com. We will advise of the address to return the parcel to. You will also need to send us a tracking number.
Kindly note that the cost of returning the product is your responsibility, and the freight for sending out the replacement item will be charged to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.